Useless, and lacks basic customer service

Issue still hasn't been resolved, and I still have an angry family sitting without internet, including a very anxious designer, who has enough on her plate as it is......

This is proving to be one big nightmare... The post office which collects the statements for the address (Newlands, CT) has moved, and delivery was meant to be collected at the Rondebosch/Claremont Depot, on Queens Rd, (May be wrong with road name) but apparently that's too closed, and nobody knows where the post boxes are for that address.

I have advised the account holder to go to a Telkom store, and settle the account there. Web Africa's support has been totally useless. Not once did they attempt to make contact with the account holder, to see if there's anything they could do to assist. I have been left to sort this out on my own. They promise repeatedly the matter will be attended to, and escalated, yet here we still sit.

Even if they were the last ISP in South Africa, and gave their services away for free, I wouldn't use them.

Now I understand why they call themselves "Web Africa" - I won't elaborate more here.

Even if the issue was with Telkom cutting the line due to non payment, this is Openserve, not Telkom's voice account, and Web Africa should have informed me, not leaving me to do the investigations.

I'm sitting here doing Web Africa's work, and I've had enough of it...

I want them to pull their socks up, and sort it. I've had enough.......