USELESS AGENTS AND PATHETIC SERVICE

I have been trying for the last 4 weeks to get Webafrica to correct my online platform as it shows I owe R597, when in actual fact I paid my bill in advance and spoke to so many agents that have assured it would be sorted. I am about to make another payment now and am so fed up because its showing me incorrect email.

These agents all confirmed it would be sorted, even the latest chat with:

Miles - #*** confirmed it would be sorted, and here I am for the seventh time trying to sort this out.