Useless Agents and company

Useless Company with useless service i recieved a LTE package form them its been a week now av been trying to get help for them to assist me with activation, they refer us to these stupid chat bots ,i have been trying to chat to someone for a week now the agents keep saying how can i help you?? knowing well what the issue is, and its written on the chat but they keep sayin ,i didnt write nor respond to their rects till i noticed its a stupid technique they use to brish off helping people one of the agents name who keeps doing that is "AMAMDA R"