Useless after sales service

Worst after sales. No one to talk to, only WhatsApp and it took 5 days to figure what was wrong and still we don't have internet. We since canceled but have to pay 2 months upfront, which is fine. However, they do not want to reconnect us, even though we still have to pay. Can't get a new service provider until webafrica switches us off officially, so now we have no fibre. Useless