Useless

I have cancelled my WiFi with them on the 19th of April 2024 because we are moving to a new house. I was informed that the new service provider will contact me with an installation date and that I don’t need to worry about anything else. I paid the R249 for my initiation fee and what happens next webafrica deducts the monthly payment for a cancelled line. Now I have been struggling for 3 days to resolve the matter now all of a sudden I should have taken back the router??? This is pathetic service to say the least they should close their door because you always have to wait for an agent or they take forever to get back to you and that is if they ever get back to you!!! I want my money back!!!!!!!