B
Bernita
1 reviews | Active since Sept 2026
03 Sept 2026, 07:54
Used neighbour conne...
Used neighbour connection they r unhappy bcz cable in entrance
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
03 Sept 2026, 09:40Hi Bernita,
We understand how frustrating it must be to have concerns regarding the fibre installation, particularly when it is impacting your neighbours as well. Clear communication around installations and ensuring a positive experience for everyone involved is important, and this is certainly not the experience we aim to provide.To help us better understand the situation and determine the most appropriate way forward, could you please provide some additional details regarding the installation? Specifically, we'd like to understand, how it is affecting the entrance area, and what outcome or solution you would like to see implemented.Once we have this information, we'll be able to review the matter further and, where appropriate, escalate it to the relevant team for assessment.Please feel free to send us a direct message via Hello Peter with the additional details, and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to have concerns regarding the fibre installation, particularly when it is impacting your neighbours as well. Clear communication around installations and ensuring a positive experience for everyone involved is important, and this is certainly not the experience we aim to provide.To help us better understand the situation and determine the most appropriate way forward, could you please provide some additional details regarding the installation? Specifically, we'd like to understand, how it is affecting the entrance area, and what outcome or solution you would like to see implemented.Once we have this information, we'll be able to review the matter further and, where appropriate, escalate it to the relevant team for assessment.Please feel free to send us a direct message via Hello Peter with the additional details, and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
Webafrica's reply03 Sept 2026, 09:40
Official
Hi Bernita,
We understand how frustrating it must be to have concerns regarding the fibre installation, particularly when it is impacting your neighbours as well. Clear communication around installations and ensuring a positive experience for everyone involved is important, and this is certainly not the experience we aim to provide.To help us better understand the situation and determine the most appropriate way forward, could you please provide some additional details regarding the installation? Specifically, we'd like to understand, how it is affecting the entrance area, and what outcome or solution you would like to see implemented.Once we have this information, we'll be able to review the matter further and, where appropriate, escalate it to the relevant team for assessment.Please feel free to send us a direct message via Hello Peter with the additional details, and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to have concerns regarding the fibre installation, particularly when it is impacting your neighbours as well. Clear communication around installations and ensuring a positive experience for everyone involved is important, and this is certainly not the experience we aim to provide.To help us better understand the situation and determine the most appropriate way forward, could you please provide some additional details regarding the installation? Specifically, we'd like to understand, how it is affecting the entrance area, and what outcome or solution you would like to see implemented.Once we have this information, we'll be able to review the matter further and, where appropriate, escalate it to the relevant team for assessment.Please feel free to send us a direct message via Hello Peter with the additional details, and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
03 Sept 2026, 09:42Hi Bernita, thank you for sharing your feedback. We understand that the installation and placement of the fibre cable at the entrance has caused some concern, particularly with your neighbour.If you’re still experiencing an issue with the installation or cable placement, please send us a DM with your account details and the relevant information so we can look into this further and assist.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply03 Sept 2026, 09:42
Official
Hi Bernita, thank you for sharing your feedback. We understand that the installation and placement of the fibre cable at the entrance has caused some concern, particularly with your neighbour.If you’re still experiencing an issue with the installation or cable placement, please send us a DM with your account details and the relevant information so we can look into this further and assist.Warm regards,
Webafrica Crew
Webafrica Crew