KK
Keenan K
1 reviews | Active since May 2026
29 May 2026, 19:21
used card credentials without authorisation, this is my biggest gripe with them ever
used card credentials without authorisation, this is my biggest gripe with them ever. they make the structural issues of their business landscape their clients problems and it manifests in quite a hostile fashion. why havent i cancelled? because it will be a fight, i will not pay a cancellation fee that has no cost basis on my side, i have serious reservations about the consumer protection landscape in the fibre space. i have been with them for about 20 years , the last 5... **** and sometimes they are just flat out dishonest and have even pretended to be the CEO in email. gross
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Webafrica's replyOfficial
01 Jun 2026, 08:42Hi Keenan,
We can see that this experience has left you with some serious concerns, particularly regarding the use of your card details, your interactions with the business, and the challenges you've faced over the past few years. After being a customer for such a long time, it's understandable that these issues would be deeply frustrating and impact your trust.
The concerns you've raised are important and we'd like the opportunity to investigate them properly. Please send us a private message with your account details, including the email address linked to your Webafrica account, so that we can securely review the history of your account and ensure the appropriate team assesses the matters you've highlighted.
We'd appreciate the opportunity to look into this further and provide clarity on your concerns.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Jun 2026, 08:42
Official
Hi Keenan,
We can see that this experience has left you with some serious concerns, particularly regarding the use of your card details, your interactions with the business, and the challenges you've faced over the past few years. After being a customer for such a long time, it's understandable that these issues would be deeply frustrating and impact your trust.
The concerns you've raised are important and we'd like the opportunity to investigate them properly. Please send us a private message with your account details, including the email address linked to your Webafrica account, so that we can securely review the history of your account and ensure the appropriate team assesses the matters you've highlighted.
We'd appreciate the opportunity to look into this further and provide clarity on your concerns.
Warm regards,
Webafrica Crew
Webafrica Crew