USE ANY OTHER ISP BUT WEBAFRICA. Absolutely useless company. Worst service from an ISP ever.

I've tried to log a support call since 23 Apr. The only way to contact them is through their Whatsapp support chat. Nobody gets back to you. The bot just apologises every half an hour for nobody getting back to you ( I have a couple of those messages!!!). Waited 2 hours yesterday and another 2 so far today. There is no other way to log a fault. Tried their Facebook page. They still apologise for people not answering because it is long weekend (which was last weekend). There is no online form to log an issue. There is no phone support (due to COVID, really? Still? Funny how other companies don't have this issue), can't find an email address to log the fault. This is utterly *** service. This is not the first time either. Last week my service was off for more than a day as well due to a Vumatel issue, and their "support" person couldn't give any update on the progress of the issue more than 2 hours old. When you ask to speak with someone that has authority to contact Vumatel and actually give proper feedback, they just ignore you. It really is an mission impossible to get a fault logged and get any useful feedback from this useless company. Please look elsewhere when you are looking for new ISP.