urgent: service activation

I am writing to express my frustration regarding the service I have received so far. Yesterday, I made a payment and was assured that my fibre would be activated within the next hour. However, more than an hour later, the service was still not activated.

I tried reaching out to your support team at around 2 PM, but no agent was available. Instead, I repeatedly received automated messages about your trading hours. Despite being within those hours, there was no agent available to assist me.

As a new customer, I am extremely disappointed by this experience. My primary concern is to have my fibre activated as promised. I’m not sure why support is unavailable during advertised hours, but I hope this issue can be resolved immediately.

Please treat this matter with urgency and provide an update on when my fibre will be activated.