Urgent: Ongoing Billing and Service Cancellation Issue (***)

Dear Webafrica Team,

I am writing to express my frustration with the ongoing issues I have experienced in trying to cancel or downgrade my services since 26 June.

Initially, I was assisted by Aaisha A, who convinced me to stay by offering a reduced package at R632.50. However, this adjustment never reflected on my billing. I communicated this to her, but my message was not acknowledged.

I followed up again on Saturday, 2 August, and spoke to Banele, who assured me that the matter would be escalated. Unfortunately, I never received any feedback thereafter.

I made further contact on 4 August, spoke to Khetsiwe, who transferred me to Kiara. Kiara confirmed that my billing would be adjusted to R554 and provided reference number #***2. Yet today, I received a message stating that my service would be disconnected, and the invoice still reflects an incorrect outstanding amount of R759.

I am now speaking with another agent, Lihle, who has not responded to my follow-up.

This situation has become extremely frustrating and unacceptable. I kindly request the following:

Immediate correction of my billing statement to reflect the agreed-upon amount of R554.

Confirmation that my service will not be disconnected.

A clear resolution plan for my downgrade/cancellation request.

Please treat this matter with urgency and provide a written response as soon as possible.