Urgent: Misallocated Payment and Service Disconnection - LBV37

Dear Webafrica

I'm writing to express my frustration and disappointment with the service I've received from your company. Despite making a payment, it was misallocated to an account that I never used (CVB66) which is under my name due to a wrong reference number provided by one of your customer service agents. The correct account is under my mother’s name Nomathemba Desemela with reference number LBV37.

I've spoken to four different consultants who assured me they were resolving the issue, but the problem persists. As a result, my service has been disconnected twice, despite making arrangements to rectify the situation after the first disconnection.

I urgently need your assistance in allocating the payment to the correct account. Once this is done, I'd like to know the outstanding balance so I can settle it.

Please help me resolve this matter as soon as possible and please reconnect the service until we have the payment allocated.