URGENT COMPLAINT – UNRESOLVED SERVICE QUERY

I am writing to formally lodge a complaint regarding the completely unacceptable handling of my service reactivation request today, 01 October 2025.

From 08h30 this morning, I have been repeatedly transferred from one agent to another, without any meaningful progress being made. Despite clearly stating that this matter is urgent, I have been subjected to unnecessary delays, vague assurances, and repeated transfers. At one point, I was even told to “be patient” after already being kept waiting for hours.

To recap:

I requested assistance with reinstating my service and obtaining a payment link.

I was transferred multiple times (Sales → Billing → Escalations → Billing again) without resolution.

I repeatedly emphasized urgency, yet the matter was dragged out unnecessarily.

More than four different agents engaged with me, yet I am still without a final resolution.

This level of service is not only inefficient but highly unprofessional. Being sent in circles for hours without concrete assistance is unacceptable for any customer, let alone for a client who requires services urgently.

I demand:

1. Immediate reactivation of my service without further delay.

2. A direct contact person (not a bot or repeated transfers) to ensure follow-through.

3. A formal written explanation of why this repeated runaround occurred.

If this matter is not fully resolved by 14h00 today, 01 October 2025, I will be left with no choice but to escalate further — including lodging a formal complaint with the relevant consumer protection bodies and sharing this experience publicly.

I expect your immediate attention to this matter.

cell : *** emails ***