URGENT: Cancellation Request – No Support Received

Dear Webafrica Support Team,

I am writing to express my deep frustration and disappointment with the poor service I have received regarding my ongoing cancellation request.

Despite multiple attempts to initiate and follow up on this request, I have not received any meaningful assistance. None of your agents have responded appropriately, and the issue remains unresolved. I find it extremely frustrating that there is no contact number available to speak to someone directly. Your chat support system is ineffective and unresponsive.

The reason for my cancellation is simple: Webafrica does not provide fibre or WiFi coverage at my new address—only LTE, which is not only costly but does not suit my needs. I have made this clear in my initial request.

For reference, here are my details:

Full Name: Lucky Mashego

ID Number: ***

Contact Number: ***

Email: lcma****mail.com

Unit 54, St. George Complex, George Road, Noordwyk, Midrand

I am requesting immediate confirmation of my cancellation. Please ensure that no further charges are made, and remove my contact information from your systems. I do not wish to be contacted by Webafrica again for any reason.

Your urgent attention to this matter is required. I expect a formal confirmation email of the cancellation within 24 hours.

Sincerely, Lucky Mashego