1 reviews | Active since Oct 2026
URGENT: 2nd FORMAL ESCALATION – REFUND DISPUTE, CONTRADICTORY BILLING, UNRECOGNISED ORDERS AND STAFF
I am extremely disappointed with Webafrica. I paid for fibre services that never worked from the day they were provisioned. After approximately five days of unsuccessful attempts to resolve the issue, I requested cancellation.
Since 22 September 2026, I have been chasing my refund. Different agents have provided contradictory explanations, including an alleged second order of R249 which I do not recognise. A complaint was logged under reference ***.
My router has now been collected, yet Webafrica continues to demand R999 in disputed cancellation fees. I have repeatedly requested escalation to senior management, but agent Siphosethu refused and simply insisted that I pay before receiving assistance.
I have already submitted a formal complaint and explained the entire history, yet nobody appears willing to take ownership.
I demand a full account reconciliation, waiver of cancellation fee and confirmation of my refund amount.Webafrica, please stop shifting the goalposts‼️
Hi Koekie
We recognise how frustrating this experience has been, particularly after the initial service difficulties and the continued uncertainty around your refund and outstanding charges.
Our Collections team is actively investigating the billing and account history. We have also asked them to respond to your existing Legal debtors email trail as soon as possible, with a detailed account of the findings and clarity on the next steps.
This review will need to address the disputed charges, cancellation fee, and refund position so that you have a clear breakdown of your account. We appreciate your patience while the investigation is underway and will provide further updates through the existing email correspondence.
Warm regards,
Webafrica Crew
Hi Koekie
We recognise how frustrating this experience has been, particularly after the initial service difficulties and the continued uncertainty around your refund and outstanding charges.
Our Collections team is actively investigating the billing and account history. We have also asked them to respond to your existing Legal debtors email trail as soon as possible, with a detailed account of the findings and clarity on the next steps.
This review will need to address the disputed charges, cancellation fee, and refund position so that you have a clear breakdown of your account. We appreciate your patience while the investigation is underway and will provide further updates through the existing email correspondence.
Warm regards,
Webafrica Crew