AM
Andiswa M
1 reviews | Active since Aug 2026
01 Sept 2026, 16:38
Update: WebAfrica promised email & refund nothing received
Webafrica, you said on Sunday that your finance team will email me directly the moment the account is updated. I have received NOTHING. No email, no refund, no update.
You owe me R419. You acknowledged the billing error. Stop giving me empty promises.
I want a specific date when the R419 will be in my Capitec account, and I want that confirmation email TODAY. I have already been referred to the National Consumer Commission after ICASA closed my case GAU008093/26, but I am giving you one last chance to sort this out directly. Yet you blocked me from replying to your review
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Replies (5)
Webafrica's replyOfficial
01 Sept 2026, 16:43Hi Andiswa,
We understand your frustration, especially after being advised that you would receive direct feedback from our Finance Team and are still waiting for the R419 refund and an update. We also acknowledge your concern about not receiving the communication you were expecting.We have submitted a follow-up to our Finance Team requesting an urgent update on the outstanding refund and the status of the account. The team will review the matter and provide feedback regarding the refund and next steps once they have completed their review.We appreciate your patience while we follow up on this matter.Warm regards,
Webafrica Crew
We understand your frustration, especially after being advised that you would receive direct feedback from our Finance Team and are still waiting for the R419 refund and an update. We also acknowledge your concern about not receiving the communication you were expecting.We have submitted a follow-up to our Finance Team requesting an urgent update on the outstanding refund and the status of the account. The team will review the matter and provide feedback regarding the refund and next steps once they have completed their review.We appreciate your patience while we follow up on this matter.Warm regards,
Webafrica Crew
Webafrica's reply01 Sept 2026, 16:43
Official
Hi Andiswa,
We understand your frustration, especially after being advised that you would receive direct feedback from our Finance Team and are still waiting for the R419 refund and an update. We also acknowledge your concern about not receiving the communication you were expecting.We have submitted a follow-up to our Finance Team requesting an urgent update on the outstanding refund and the status of the account. The team will review the matter and provide feedback regarding the refund and next steps once they have completed their review.We appreciate your patience while we follow up on this matter.Warm regards,
Webafrica Crew
We understand your frustration, especially after being advised that you would receive direct feedback from our Finance Team and are still waiting for the R419 refund and an update. We also acknowledge your concern about not receiving the communication you were expecting.We have submitted a follow-up to our Finance Team requesting an urgent update on the outstanding refund and the status of the account. The team will review the matter and provide feedback regarding the refund and next steps once they have completed their review.We appreciate your patience while we follow up on this matter.Warm regards,
Webafrica Crew
AM
Andiswa M's updateReviewer Update
01 Sept 2026, 16:47This is the same generic response you gave me on 28 August. "Finance team will email you." It is now 4 days later and still no email, no R419 refund, no proof of payment.
My banking details were provided on 03/08 and order cancellation logged 28/08 at 15:42. There is nothing more to review. You acknowledged the billing error.
I am not accepting another "we will follow up" reply. I want:
1. The exact date the R419 will be in my Capitec account
2. The POP sent to __*** TODAY
If I do not receive it by tomorrow 02 Sep 12pm, I am filing with the National Consumer Commission with all screenshots including ICASA GAU008093/26. I am tired of being sent from pillar to post.
My banking details were provided on 03/08 and order cancellation logged 28/08 at 15:42. There is nothing more to review. You acknowledged the billing error.
I am not accepting another "we will follow up" reply. I want:
1. The exact date the R419 will be in my Capitec account
2. The POP sent to __*** TODAY
If I do not receive it by tomorrow 02 Sep 12pm, I am filing with the National Consumer Commission with all screenshots including ICASA GAU008093/26. I am tired of being sent from pillar to post.
AM
Andiswa M's update01 Sept 2026, 16:47
Reviewer Update
This is the same generic response you gave me on 28 August. "Finance team will email you." It is now 4 days later and still no email, no R419 refund, no proof of payment.
My banking details were provided on 03/08 and order cancellation logged 28/08 at 15:42. There is nothing more to review. You acknowledged the billing error.
I am not accepting another "we will follow up" reply. I want:
1. The exact date the R419 will be in my Capitec account
2. The POP sent to __*** TODAY
If I do not receive it by tomorrow 02 Sep 12pm, I am filing with the National Consumer Commission with all screenshots including ICASA GAU008093/26. I am tired of being sent from pillar to post.
My banking details were provided on 03/08 and order cancellation logged 28/08 at 15:42. There is nothing more to review. You acknowledged the billing error.
I am not accepting another "we will follow up" reply. I want:
1. The exact date the R419 will be in my Capitec account
2. The POP sent to __*** TODAY
If I do not receive it by tomorrow 02 Sep 12pm, I am filing with the National Consumer Commission with all screenshots including ICASA GAU008093/26. I am tired of being sent from pillar to post.
Webafrica's replyOfficial
01 Sept 2026, 16:57Hi Andiswa,We understand why you’re frustrated with receiving another follow-up response when you’re still waiting for the R419 refund, proof of payment, and the direct feedback you were expecting. We also acknowledge the specific information you’ve provided regarding when your banking details were submitted and when the cancellation was logged.We have submitted a further escalation to our Finance Team, specifically requesting an update on the R419 refund and proof of payment. We’ve also included your request for confirmation of the expected refund date.We don’t want to provide you with another generic response or an unconfirmed date, so we’ll allow the Finance Team to confirm the status and provide the applicable feedback once they have reviewed the outstanding payment.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Sept 2026, 16:57
Official
Hi Andiswa,We understand why you’re frustrated with receiving another follow-up response when you’re still waiting for the R419 refund, proof of payment, and the direct feedback you were expecting. We also acknowledge the specific information you’ve provided regarding when your banking details were submitted and when the cancellation was logged.We have submitted a further escalation to our Finance Team, specifically requesting an update on the R419 refund and proof of payment. We’ve also included your request for confirmation of the expected refund date.We don’t want to provide you with another generic response or an unconfirmed date, so we’ll allow the Finance Team to confirm the status and provide the applicable feedback once they have reviewed the outstanding payment.Warm regards,
Webafrica Crew
Webafrica Crew
AM
Andiswa M's updateReviewer Update
01 Sept 2026, 17:01On 28 Aug you said "Finance will email directly". On 01 Sep at 16:43 you said "submitted follow-up to Finance". Now at 16:57 you say again "submitted further escalation to Finance".
3 escalations, 0 emails, 0 refunds. My banking details were given on 03/08. Cancellation logged 28/08 at 15:42. What is there to review for 4 weeks?
I am done with escalations. I want ACTION:
1. Refund my R419 into my Capitec NOW, not tomorrow
2. Upload the POP on HelloPeter and email it to me TODAY
If POP is not here by 02 Sep 12pm, I am filing on the NCC e-service with ICASA case GAU008093/26 and all these screenshots as proof of deliberate delay. I have given you more than enough time.
No more escalation emails. Pay me.
3 escalations, 0 emails, 0 refunds. My banking details were given on 03/08. Cancellation logged 28/08 at 15:42. What is there to review for 4 weeks?
I am done with escalations. I want ACTION:
1. Refund my R419 into my Capitec NOW, not tomorrow
2. Upload the POP on HelloPeter and email it to me TODAY
If POP is not here by 02 Sep 12pm, I am filing on the NCC e-service with ICASA case GAU008093/26 and all these screenshots as proof of deliberate delay. I have given you more than enough time.
No more escalation emails. Pay me.
AM
Andiswa M's update01 Sept 2026, 17:01
Reviewer Update
On 28 Aug you said "Finance will email directly". On 01 Sep at 16:43 you said "submitted follow-up to Finance". Now at 16:57 you say again "submitted further escalation to Finance".
3 escalations, 0 emails, 0 refunds. My banking details were given on 03/08. Cancellation logged 28/08 at 15:42. What is there to review for 4 weeks?
I am done with escalations. I want ACTION:
1. Refund my R419 into my Capitec NOW, not tomorrow
2. Upload the POP on HelloPeter and email it to me TODAY
If POP is not here by 02 Sep 12pm, I am filing on the NCC e-service with ICASA case GAU008093/26 and all these screenshots as proof of deliberate delay. I have given you more than enough time.
No more escalation emails. Pay me.
3 escalations, 0 emails, 0 refunds. My banking details were given on 03/08. Cancellation logged 28/08 at 15:42. What is there to review for 4 weeks?
I am done with escalations. I want ACTION:
1. Refund my R419 into my Capitec NOW, not tomorrow
2. Upload the POP on HelloPeter and email it to me TODAY
If POP is not here by 02 Sep 12pm, I am filing on the NCC e-service with ICASA case GAU008093/26 and all these screenshots as proof of deliberate delay. I have given you more than enough time.
No more escalation emails. Pay me.
Webafrica's replyOfficial
01 Sept 2026, 17:03Hi Andiswa,We understand your frustration, particularly after receiving repeated updates about the Finance Team without receiving the refund or proof of payment you’ve requested. We also acknowledge that you have already provided your banking details and that you are looking for action rather than another escalation.The R419 refund and your request for proof of payment remain with our Finance Team for final confirmation. We have recorded your latest response and the specific documents and payment confirmation you are requesting. Once the team confirms the payment status, the applicable feedback will be provided to you directly.We don’t want to give you an unconfirmed refund date or advise that a payment has been made when we cannot verify this from our side.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Sept 2026, 17:03
Official
Hi Andiswa,We understand your frustration, particularly after receiving repeated updates about the Finance Team without receiving the refund or proof of payment you’ve requested. We also acknowledge that you have already provided your banking details and that you are looking for action rather than another escalation.The R419 refund and your request for proof of payment remain with our Finance Team for final confirmation. We have recorded your latest response and the specific documents and payment confirmation you are requesting. Once the team confirms the payment status, the applicable feedback will be provided to you directly.We don’t want to give you an unconfirmed refund date or advise that a payment has been made when we cannot verify this from our side.Warm regards,
Webafrica Crew
Webafrica Crew