AM
Abigale M
1 reviews | Active since Jun 2013
06 May 2026, 09:54
UPDATE: They do nothing they say they will and are rude and obnoxious
UPDATE: They do nothing they say they will and are rude and obnoxious. Tickets are booked with references yet when following up, there is nothing on the system.
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Replies (1)
Webafrica's replyOfficial
06 May 2026, 10:21Hi Abigale,
Thank you for taking the time to share this feedback. We understand how frustrating and upsetting it is to feel that commitments are not being followed through, to experience poor interactions, and to be told there are no records when you’ve been given references. This is certainly not the experience we want for our clients.
We’ve confirmed that you are currently being assisted by a support agent regarding your connectivity issues, and the matter is actively in progress. Your concerns about communication, agent conduct, and ticket handling are noted and will be shared with our Service Quality Team for review and improvement.
If you still require further assistance once the current interaction has concluded, please feel free to reach out to us via a direct message on Hello Peter, and we’ll gladly step in to assist further.
Warm regards,
Webafrica Crew
Thank you for taking the time to share this feedback. We understand how frustrating and upsetting it is to feel that commitments are not being followed through, to experience poor interactions, and to be told there are no records when you’ve been given references. This is certainly not the experience we want for our clients.
We’ve confirmed that you are currently being assisted by a support agent regarding your connectivity issues, and the matter is actively in progress. Your concerns about communication, agent conduct, and ticket handling are noted and will be shared with our Service Quality Team for review and improvement.
If you still require further assistance once the current interaction has concluded, please feel free to reach out to us via a direct message on Hello Peter, and we’ll gladly step in to assist further.
Warm regards,
Webafrica Crew
Webafrica's reply06 May 2026, 10:21
Official
Hi Abigale,
Thank you for taking the time to share this feedback. We understand how frustrating and upsetting it is to feel that commitments are not being followed through, to experience poor interactions, and to be told there are no records when you’ve been given references. This is certainly not the experience we want for our clients.
We’ve confirmed that you are currently being assisted by a support agent regarding your connectivity issues, and the matter is actively in progress. Your concerns about communication, agent conduct, and ticket handling are noted and will be shared with our Service Quality Team for review and improvement.
If you still require further assistance once the current interaction has concluded, please feel free to reach out to us via a direct message on Hello Peter, and we’ll gladly step in to assist further.
Warm regards,
Webafrica Crew
Thank you for taking the time to share this feedback. We understand how frustrating and upsetting it is to feel that commitments are not being followed through, to experience poor interactions, and to be told there are no records when you’ve been given references. This is certainly not the experience we want for our clients.
We’ve confirmed that you are currently being assisted by a support agent regarding your connectivity issues, and the matter is actively in progress. Your concerns about communication, agent conduct, and ticket handling are noted and will be shared with our Service Quality Team for review and improvement.
If you still require further assistance once the current interaction has concluded, please feel free to reach out to us via a direct message on Hello Peter, and we’ll gladly step in to assist further.
Warm regards,
Webafrica Crew