1 reviews | Active since Nov 2021
Untidy messy installation
I recently installed vumatel Fibre with Webafrica. The installation was free but rushed and untidy. The installation guys hit a water pipe and I had to get someone to fix it. Torn box on the floor beside the router, dust from the drilling, broken plants and as he left, he said “I’m in a hurry, I can’t clean up”. The Fibre optic cable attached to the Fibre box was glued terribly messy and thick to my wall. I waited a very long time to chat to an agent via Willie, the chat bot. After which the agent didn’t understand when I said they left my place in a mess. She just said “I doubt they will return”. I said “I know they won’t return”. She just said *Agent*: I am so very sorry about that Sauda apologies for the inconvenience. I would rather pay for a decent installation than the terrible, rushed one provided by Webafrica/vuma.
