WG
Wesley G
1 reviews | Active since Oct 2009
02 Sept 2026, 19:50
Unstable Internet fo a week
Webafrica hasn't been able to resolve my issue for a week, get all various reasons why it may be down, issue raised with Vuma by ISP, bit problem still persists
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
03 Sept 2026, 09:20Hello Wesley,
We understand how frustrating it must be to still be experiencing connectivity issues and not have the stable connection you're expecting. When your service is not working as it should, having to continue troubleshooting can be incredibly disappointing. Having reviewed the latest feedback, the network provider has advised that they are currently seeing a stable connection on their side, which is why further troubleshooting is required to determine the cause of the issue.To help us narrow this down, could you please confirm whether you have any WiFi extenders installed at the premises or if your router is connected to a UPS/backup power supply?
If you do:
Kindly send us a direct message via Hello Peter with your findings so that we can review the results and advise on the most appropriate next steps.We're here to help and would appreciate the opportunity to investigate this further with you.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to still be experiencing connectivity issues and not have the stable connection you're expecting. When your service is not working as it should, having to continue troubleshooting can be incredibly disappointing. Having reviewed the latest feedback, the network provider has advised that they are currently seeing a stable connection on their side, which is why further troubleshooting is required to determine the cause of the issue.To help us narrow this down, could you please confirm whether you have any WiFi extenders installed at the premises or if your router is connected to a UPS/backup power supply?
If you do:
- Please switch off any WiFi extenders and remain close to the router while monitoring the connection for any intermittency.
- If you are using a UPS or backup power device, please disconnect it and connect the router directly to the main electricity supply, then test the connection again.
Kindly send us a direct message via Hello Peter with your findings so that we can review the results and advise on the most appropriate next steps.We're here to help and would appreciate the opportunity to investigate this further with you.
Warm regards,
Webafrica Crew
Webafrica's reply03 Sept 2026, 09:20
Official
Hello Wesley,
We understand how frustrating it must be to still be experiencing connectivity issues and not have the stable connection you're expecting. When your service is not working as it should, having to continue troubleshooting can be incredibly disappointing. Having reviewed the latest feedback, the network provider has advised that they are currently seeing a stable connection on their side, which is why further troubleshooting is required to determine the cause of the issue.To help us narrow this down, could you please confirm whether you have any WiFi extenders installed at the premises or if your router is connected to a UPS/backup power supply?
If you do:
Kindly send us a direct message via Hello Peter with your findings so that we can review the results and advise on the most appropriate next steps.We're here to help and would appreciate the opportunity to investigate this further with you.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to still be experiencing connectivity issues and not have the stable connection you're expecting. When your service is not working as it should, having to continue troubleshooting can be incredibly disappointing. Having reviewed the latest feedback, the network provider has advised that they are currently seeing a stable connection on their side, which is why further troubleshooting is required to determine the cause of the issue.To help us narrow this down, could you please confirm whether you have any WiFi extenders installed at the premises or if your router is connected to a UPS/backup power supply?
If you do:
- Please switch off any WiFi extenders and remain close to the router while monitoring the connection for any intermittency.
- If you are using a UPS or backup power device, please disconnect it and connect the router directly to the main electricity supply, then test the connection again.
Kindly send us a direct message via Hello Peter with your findings so that we can review the results and advise on the most appropriate next steps.We're here to help and would appreciate the opportunity to investigate this further with you.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
03 Sept 2026, 09:25Hi Wesley, we understand how frustrating it must be to have your connection down for a week despite the issue already being raised with Vuma.We have logged this with our Technical Team for further investigation and assistance. The team will look into the ongoing connectivity issue and work towards getting the service restored.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply03 Sept 2026, 09:25
Official
Hi Wesley, we understand how frustrating it must be to have your connection down for a week despite the issue already being raised with Vuma.We have logged this with our Technical Team for further investigation and assistance. The team will look into the ongoing connectivity issue and work towards getting the service restored.Warm regards,
Webafrica Crew
Webafrica Crew