MB
Mni B
1 reviews | Active since Jul 2012
13 Aug 2015, 09:51
************ Billing & ******** tactics
I app**** and paid for a 10m meg line and Webafica only gave me a 3 meg line. I then notified them that i was not getting the service i was paying for. They ignored me and i thus cancelled their service . They continued to charge me for a further month even though i was not using their service anymore , i then refused to pay for the further charge. <br> I had other services with them which were billed separately i.e Domain ,emails & web hosting. They have now suspended these services holding me at ransom trying to force me to pay for their incompetency.
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Webafrica's replyOfficial
19 Aug 2015, 09:52Hello Mnidzodzo,
In order for a customer to get the maximum speed of the Home ADSL Uncapped service, the ADSL line needs to be on the same level as the data account. Having said that, when you upgraded to the Home Uncapped 10Mbps your line was not with us - therefore - we weren't aware that your line speed was 4Mbps because your line was with another service provider.
Moreover, there are no call logs indicating that this issue was brought to our attention when it occurred because we would've advised you accordingly. I can confirm that we got your cancellation request on the 10 of April - but - we require a full calendar month notice, hence, your service was cancelled at the end of May.
Our Billing team added a courtesy credit note on your account and the credit does reflect on your account. Sadly, when there's an outstanding balance on an account - the whole - account becomes suspended because we can't only suspend the unpaid service.
If you still need clarity regarding this issue, please contact us on ***.
Regards,
Mkhululi
Online Team
In order for a customer to get the maximum speed of the Home ADSL Uncapped service, the ADSL line needs to be on the same level as the data account. Having said that, when you upgraded to the Home Uncapped 10Mbps your line was not with us - therefore - we weren't aware that your line speed was 4Mbps because your line was with another service provider.
Moreover, there are no call logs indicating that this issue was brought to our attention when it occurred because we would've advised you accordingly. I can confirm that we got your cancellation request on the 10 of April - but - we require a full calendar month notice, hence, your service was cancelled at the end of May.
Our Billing team added a courtesy credit note on your account and the credit does reflect on your account. Sadly, when there's an outstanding balance on an account - the whole - account becomes suspended because we can't only suspend the unpaid service.
If you still need clarity regarding this issue, please contact us on ***.
Regards,
Mkhululi
Online Team
Webafrica's reply19 Aug 2015, 09:52
Official
Hello Mnidzodzo,
In order for a customer to get the maximum speed of the Home ADSL Uncapped service, the ADSL line needs to be on the same level as the data account. Having said that, when you upgraded to the Home Uncapped 10Mbps your line was not with us - therefore - we weren't aware that your line speed was 4Mbps because your line was with another service provider.
Moreover, there are no call logs indicating that this issue was brought to our attention when it occurred because we would've advised you accordingly. I can confirm that we got your cancellation request on the 10 of April - but - we require a full calendar month notice, hence, your service was cancelled at the end of May.
Our Billing team added a courtesy credit note on your account and the credit does reflect on your account. Sadly, when there's an outstanding balance on an account - the whole - account becomes suspended because we can't only suspend the unpaid service.
If you still need clarity regarding this issue, please contact us on ***.
Regards,
Mkhululi
Online Team
In order for a customer to get the maximum speed of the Home ADSL Uncapped service, the ADSL line needs to be on the same level as the data account. Having said that, when you upgraded to the Home Uncapped 10Mbps your line was not with us - therefore - we weren't aware that your line speed was 4Mbps because your line was with another service provider.
Moreover, there are no call logs indicating that this issue was brought to our attention when it occurred because we would've advised you accordingly. I can confirm that we got your cancellation request on the 10 of April - but - we require a full calendar month notice, hence, your service was cancelled at the end of May.
Our Billing team added a courtesy credit note on your account and the credit does reflect on your account. Sadly, when there's an outstanding balance on an account - the whole - account becomes suspended because we can't only suspend the unpaid service.
If you still need clarity regarding this issue, please contact us on ***.
Regards,
Mkhululi
Online Team