Unscertisfactory service

ctn83@wafibre I subscribed to web Africa 3 years ago for fibre network until recently when I started experiencing network down problems on the 14/11/2024 till today on 18/11/2024 they cant help me. There is no telephone or cell phone and for the company only webchat on WhatsApp. On their portal when you want to cancel the service it does not open on cancellations but all other services it opens. Now I'm stucked paying for the service I don't receive and cannot cancel. Please help me is this webafrica a **** or what?