Unsatisfied with my wifi installation into my neighbors yard & webafrica mweb vima wants me to pay a fee

Hi i have my wifi with Webafrica mweb for quite sometime now. When Vums came to install my wifi they put my line into the neighbore pipe with their wifi line. I had no idea of the incident asi was at work ane didnt know they had put my line into the Neighbors wifi piping.

As of few months back my neighbors wrre using a TLB and hit my line when they removed sand from their yard. I am now being asked to pay a re-installation fee , which is happening constantly. The neighbors keep hiting my temporary line and says they wont even pay for my line to be mobed because its mine. Its like the 4th my line has been hit in their yard and i am getting no help from VUMA/ MWEB /WEBAFRICA.. i cant be asked to pay a fee when it wasthe vuma or webafrica people whom did the wrong installation. I am tired and i hooe z manager call me from VUma Webafrica.