Unsatisfied WebAfrica client. Or Almost Client!

Frustrating service provider. Before signing on for a package with them, calls are immediate and frequent. They promise no charges until you are connected. That is until they bill or debit your account. Then you have to communicate via whatsapp. The most difficult and time consuming platform as one agent transfers you to the other. Then restart the while conversation. Worst thing is I'm asked if the router has been delivered, just as I'm asking where or when is the router coming. Next agent, Next agent, Next agent. Regarding the funds, Next agent. Then I'm told I'll have to connect the router to the 'ONT' myself as soon as it arrives at my home because on the system it was dispatched and will take 3 days. What is ONT? How do I connect something I do not know? Is it a trick for me to mess the damn thing and pay?

A very unsatisfied client who is still on WhatsApp for more than 2 hours now and not getting a proper answer... if you haven't subscribed... I'd advice against it, because there's so much frustration with the service