AG
Abegail G
1 reviews | Active since Jun 2017
31 Mar 2026, 10:36
Unsatisfied customer
Unsatisfied services with Sindiswe M suspension of service after link not working on their side
Helpful (0)
Replies (6)0
Replies (6)AG
Abegail G's updateReviewer Update
31 Mar 2026, 10:52Good day, I interacted with Sindiswe M for over an hour and now being ignored in the WhatsApp chat. I received a payment link yesterday, which I paid. Woke this morning and my services has been disconnected. When I tried to follow up I was sent another link which say R0 outstanding. I even sent her a screenshot that when I click on it , it doesn't allow me to pay for April. She made me hold for over half an hour. I requested to be reconnected as I'm working but no response. After some time she advised that I must pay via EFT. I've been asking for the bank details for the past 29 minutes and to no avail. Please can someone reconnect me as I was the one who followed up and willing to make payment.
Sindiswe M has the worst attitude tone in her chats and was not helpful. She is blatantly ignoring my messages as I've ask to speak to a team leader. Can someone pull through please. Thanks
Sindiswe M has the worst attitude tone in her chats and was not helpful. She is blatantly ignoring my messages as I've ask to speak to a team leader. Can someone pull through please. Thanks
AG
Abegail G's update31 Mar 2026, 10:52
Reviewer Update
Good day, I interacted with Sindiswe M for over an hour and now being ignored in the WhatsApp chat. I received a payment link yesterday, which I paid. Woke this morning and my services has been disconnected. When I tried to follow up I was sent another link which say R0 outstanding. I even sent her a screenshot that when I click on it , it doesn't allow me to pay for April. She made me hold for over half an hour. I requested to be reconnected as I'm working but no response. After some time she advised that I must pay via EFT. I've been asking for the bank details for the past 29 minutes and to no avail. Please can someone reconnect me as I was the one who followed up and willing to make payment.
Sindiswe M has the worst attitude tone in her chats and was not helpful. She is blatantly ignoring my messages as I've ask to speak to a team leader. Can someone pull through please. Thanks
Sindiswe M has the worst attitude tone in her chats and was not helpful. She is blatantly ignoring my messages as I've ask to speak to a team leader. Can someone pull through please. Thanks
Webafrica's replyOfficial
31 Mar 2026, 11:00Hello Abegail. We completely understand how frustrating this situation has been, especially when you’ve already made the payment and rely on your connection to work. We see that our billing agent has connected with your live chat session and is actively investigating the service suspension. Please allow some time for them to guide you directly on the next steps.Your feedback regarding the interaction has been noted and shared with our Customer Experience team to ensure a smoother resolution. We truly appreciate your patience while we work to get your service reconnected as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica's reply31 Mar 2026, 11:00
Official
Hello Abegail. We completely understand how frustrating this situation has been, especially when you’ve already made the payment and rely on your connection to work. We see that our billing agent has connected with your live chat session and is actively investigating the service suspension. Please allow some time for them to guide you directly on the next steps.Your feedback regarding the interaction has been noted and shared with our Customer Experience team to ensure a smoother resolution. We truly appreciate your patience while we work to get your service reconnected as quickly as possible.
Warm regards,
Webafrica Crew
AG
Abegail G's updateReviewer Update
31 Mar 2026, 11:41Thank you. Bonolo S assisted me and he done everything within 10 minutes which took Sindiswe M 2 hours. Shows how far people are willing to go if they really want to help
I am now connected and started to work
I am now connected and started to work
AG
Abegail G's update31 Mar 2026, 11:41
Reviewer Update
Thank you. Bonolo S assisted me and he done everything within 10 minutes which took Sindiswe M 2 hours. Shows how far people are willing to go if they really want to help
I am now connected and started to work
I am now connected and started to work
Webafrica's replyOfficial
31 Mar 2026, 11:47Thank you so much for your update, Abegail.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply31 Mar 2026, 11:47
Official
Thank you so much for your update, Abegail.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
AG
Abegail G's updateReviewer Update
31 Mar 2026, 11:48You're most welcome WebAfrica
AG
Abegail G's update31 Mar 2026, 11:48
Reviewer Update
You're most welcome WebAfrica
Webafrica's replyOfficial
31 Mar 2026, 11:55 Thank you so much for your update, Abegail.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply31 Mar 2026, 11:55
Official
Thank you so much for your update, Abegail.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew