Unsatisfied Client

I placed and order for fiber on the 29th November at 6:30am order number *** , the order was accepted by the 2nd December and you were quick to debit my account for R249 on the 3rd December. I was advised this was would be sorted within 7 days of the order being accepted (9th December) by which I was yet to get a phone call. So I called you after 40 minutes on the phone I was advised this had been escalated and would be sorted in 24-48 hours yet still nothing. I tried the WhatsApp line from 11am only got put through to a consultant at 4pm who asvised its been escalted but cant provide an ETA, I have also spent over 90 min trying to get ahold of someone on your line but no one answers. Shocking service to a new client, not sure how you expect to keep clients busy if this is how they get treated.