Unsatisfied 1st time Customer

I paid for a WiFi service on the 1 March 2024 and it has not been yet installed at home. First my address was captued incorrect by the agent who was assisting to register us. We are in Benoni but Soweto was captured. That took forever to get it right. It has been fixed for over a month now but still waiting for installation. I tried to get help on their chatbox a few days ago, it took a consultant more than 2 hours to get back to me which was around past 5 in the afternoon. I hate the fact that I have already paid for that one month service but zero service received. I have never seen such.