Unresponsive Support & Surprise Cancellation Fees – My Disappointing Experience With Webafrica

I’ve been a Webafrica customer since 2022 without any issues, until I moved to a new address. Instead of simply transferring my existing line, Webafrica appears to have canceled and reactivated a new line under different terms—without any clear communication. Now they’re demanding a R999 cancellation fee I never agreed to. Multiple emails to their support and complaints department have gone unanswered or ignored, leaving me with no resolution. If you’re considering Webafrica, be wary of potential hidden charges and a lack of responsive customer service.