Unresolved Service Issues and Request for Immediate Action

Subject: Urgent: Unresolved Service Issues and Request for Immediate Action

I am writing to formally express my dissatisfaction with the prolonged and unresolved issues regarding my service installation with Webafrica. Despite multiple attempts to resolve these issues through your support channels, I have encountered substantial delays and a lack of effective communication. Here is a summary of my experience: Initial Request: On January 19, 2026, I requested to move my internet service from my current address to my new address. I was assured that this would be completed by February 19, 2026. Further Delays: After raising concerns about the lack of progress, I was informed that a new order was created on February 19, 2026, to be completed within 10 days. Despite assurances and escalation to the National Brand Manager, I am still without service. Current Status: As of March 10, installation by Openserve is complete, but I am still waiting for Webafrica to activate the line and complete router setup. This ongoing delay severely impacts my business operations and incurs additional costs from cell phone data usage. Your live chat service, phone support, and other communication platforms have proven ineffective, leaving me without resolution for far too long. This situation is untenable. I kindly request your urgent intervention to activate my service immediately or provide proof of cancellation so I can seek alternate solutions. Additionally, a review of your customer service processes might be necessary to prevent future occurrences like this. Please treat this matter with the priority it deserves and get back to me at your earliest convenience. Thank you for your attention to this pressing issue. Sincerely,