Unresolved service issues

I am extremely frustrated and disappointed at this point.

I raised a query on Sunday 06.07.25 regarding the suspension of my account despite having paid my bill, and to date—Wednesday 09.07.25—no one has resolved this issue or even given me a proper explanation. This delay is completely unacceptable and shows a total lack of urgency or accountability from there side.

I have done my part by making the payment on time. Yet, my service remains suspended, and every time I follow up, I get vague responses or get passed from one person to another with no resolution. I was informed that the reconnection would be completed within 24 hours and that I would not be held liable for any reconnection fees. However, an attempt was made to debit my account for this very charge.

The issue originated because my package was not migrated to their new system, which led to the suspension of my account. The ongoing back-and-forth between different agents is incredibly time-consuming, as I have to repeatedly explain the same situation to each new person I speak with.

The inability to escalate the matter or speak with a manager or head of department is extremely frustrating.

How can they possibly claim to uphold any standard of customer service with such a disorganized and inefficient approach?

This entire experience has been utterly unacceptable.