Unresolved Internet Outage Despite Payment

I've experienced an unacceptable internet outage for over 9 days despite making payment on time. Daily calls to customer support have yielded only excuses and blame-shifting to Vumatel. Consultants failed to provide a clear explanation or estimated restoration time.

Issues:

- Prolonged outage (9+ days) - Lack of communication - Inefficient problem-solving - Blame-shifting to third-party provider (Vumatel)