SO
Shelly O

1 reviews | Active since Dec 2017

06 Dec 2017, 08:35

Unreliable, service, inconsistancy of customer services.

I would not even know where to first start off with. They refuse to talk to me, to answer any of my questions, I stay on the line telephonically for a good 45 mins, transferred to one person and then the next. They have taken off my debit order without it being installed, or without them having any communication to when they will be there. I had to alternatively phone another supplier that they are getting the wireless from, and Web Africa did not even approve it, I had to do the work for them. Following on that, they said I must call them, not them call me. I will now sit months without internet, WIFI or any access and pay for it, UNACCEPTABLE!!

0
Replies (1)
Webafrica
Webafrica's reply12 Dec 2017, 12:40
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,


Rafeeqah