Unreliable Service from Webafrica

Hi

I changed from my current fibre provider due to poor network stability but it seems that service from Webafrica is not up to standard in terms of the following:

Communication is not clear & emails are ignored. The WhatsApp service is a waste of time No feedback is received It takes forever to get a hold of someone to assist at the call centre. I was informed that I will receive a call from Vumatel to confirm a date & time for the Vumatel technician to assist with the installation/connection but yesterday I was told that no one is coming to my unit as I have a Vumatel box and the support team can assist telephonically. I don't have time to waste holding on for a long time to get a hold of someone & then to connect the devices on my own. The installation is free of charge so it doesn't matter that I have a Vumatel box as the connection & activation needs to be done by a Vumatel Technician.

I need someone to connect the Router etc I am not an I.T. technician to connect everything. The previous owner had the Vumatel box installed. I don't know if it's working or not. Why am I paying for a service if I can't get feedback & assistance? The fibre needs to be activated by Friday as my current contract is ending on 31 July. I have been calling the call centre daily but can't get proper clarity.

I'm very disappointed with the unreliable service received from Webafrica.

Order Number: ***