Unreliable and frustrating WebAfrica Service.

We decided go with Webafrica due to an overall good rating but have been seriously disappointed. We went live on the 29th November. We had to fight tooth and nail together them to check with metrofibre to complete the installation as we already had the pre install done in our complex.

The guy was adamant that metrofibre was closed for the year. We then spoke to the metrofibe rep we dealt with regarding this and told us they are not closed. I spoke to the agent again and insisted they find out. He told me he would speak with his team leader and get back to me. He never did. We just received a call a few weeks later from a man saying he was doing the last installation and installed a black box. We had tk ask him which isp sent him. He confirmed it to be Webafrica. Nothing happened after that. I decided weeks later now to call again to inform them that the metrofibe installation was complete. He then checked and said he has to request everything manually and wasn't sure why we didn't get this done earlier if the Installation was done. He then said it would take 3 to 5 days to receive the router and by then we will be active and it will be plug and play. However it was not working when we received the router on Friday. I called and the lady couldn't find the serial number for the black box which I had given to the previous agent on the Monday. She then advised and apologised and said it would be activated within 24 hours and I should leave the router and everything on. She said she spoke to her brand manager and that they were sorting it our. It's now Saturday more than 24hours and the WiFi is not activated.

I have tried to call numerous times but the office hours are all Mon to Friday and the whatsapp line is even slower. I'm waiting for someone since last night to chat to me. I regret using them as their service has been terrible. Someone needs to sort out the fibre ASAP!