Unreliable.

I have been a customer of Webafrica for over 3 years. and Saturday without any prior warning I was informed that my fibre line was disconnect. I had to wait until Monday for someone from "provisioning" to contact me. Needless to say, this did not happen. Took me 3 more hours to get hold of support on Monday, just to be informed of the same thing. Essentially out of nowhere without prior warnings my service was disconnected while I am still being charged without fault.