Unreasonable double deduction and poor customer service

I am writing to express my serious dissatisfaction with the ongoing issues I have faced with WebAfrica, particularly regarding double deductions from my account since July 2024. Despite providing clear evidence of these transactions, including proof of payments and official statements from PayFast, WebAfrica has yet to refund the money owed to me.

Since July, my account has been subjected to multiple debits for services that I have already paid for. I have gone through the proper channels to communicate with their support team, supplying all the required documentation to verify my payments. However, instead of resolving the issue, the company has continuously failed to address the situation.

The situation became even more frustrating in March 2025 when despite a payment being debited from my account on the 1st March this year WebAfrica disconnected my service for the month of March. I immediately provided the relevant bank statements as proof of the transaction, yet WebAfrica has not accepted these as valid proof of payment. This has resulted in further inconvenience and disruption to my services.

It is unacceptable that I am left to deal with such unresolved issues, especially when I have made every effort to provide the necessary documentation. I have been patient, but this continued lack of resolution and customer support is deeply disappointing. I expect immediate action to be taken to refund the amounts that have been wrongly deducted and to restore my services without further delay.

I sincerely hope WebAfrica takes this matter seriously and resolves it promptly. If the issue is not addressed soon, I will have no choice but to escalate the matter further.