Unreachable and charging me without service

<p>I signed up for fibre internet via Webafrica's slick online platform, and had Vumatel come connect my apartment by installing a white "Raycore" modem. However, it's now been over a week and the Webafrica website still says that Vumatel is yet to install.</p> <p> </p> <p>I've tried in vain for the past 3 days to contact Webafrica:</p> <p> - I have emailed ********** - no response after the initial automated response</p> <p> - I have logged a ticket on my online profile - no response after the initial automated response</p> <p> - I have called them - had to give up after 15 minutes of holding</p> <p> - I have tried to initiate online chats with them twice - no one responds for ages, and then when they do they ask for your email which you already have to provide before you can start the chat (!) and then they give you 2 minutes to reply (by which point you've got another window open) and then they end the chat.</p> <p> </p> <p>I honestly don't know what to do now - must I go to their corporate offices and try talk to someone in person?</p> <p> </p> <p>Then I get an email from ********** saying that my order is received and will be active from today (i.e. they will charge me from today). But, I don't have a router, and I don't know who VenturaNext is (a Swedish company?).</p> <p> </p> <p>This service is terrible, even worse than Telkom because at least then someone eventually answers the phone.</p> <p> </p> <p>This is my last resort to try and contact someone at the company - Webafrica, do your best to try and fix this for me please!</p>