Unprofessionalism and arrogant!

So, you'd rather lose a customer than making sure that you deliver good customer service? WOW! We ordered a package, a device was installed but there was a provide with a cable. We have since been waiting for a technician. This is almost a week or more. When my spouse spoke to one of your agents and he was rather irate and said he wanted to cancel, the attitude he was given was 'cancel if you wanna' instead of just giving proper service. You're arrogant, unreliable and flippen ****s. I don't want your device in my home and I want our refund. I have another product from you at my other house, I'll probably just cancel that too. I can't be dealing with ****** that'll just take money and not deliver.