Unprofessional service provided

I am struggling with a refund from Webafrica for services not delivered which in turn I canceled further business with them. I am not happy with the unprofessional service provided and lack of communication thereof. I requested for refund in the 7 May 2024. I then followed up 13th May 2024 as I had received no response regarding this request. I was then told that the refund was not processed as there needs to be cancelation on the order first. The agent assisted to process cancelation and advised that refund will be done within 5 to 7 days. I allowed this period to pass and still nothing happened. I followed up yet again, this time on the 24 May and was asked if I had received an email from payfast regarding confirmation of refund. I was told that in that case the issue would be escalated to Finance. I still have not received any form of feedback. I decided to follow up yet again today to double check that something was done on the 24th May, the agent advised that a credit note was issued. I should then wait for a call regarding my banking details. I was told to simply just wait for a call, when asking for a turnaround time, agent advised there is no waiting period and that I should simply just wait. I am disappointed in the level of service provided, I already am unhappy with the initial experience and now the refund process is proving tedious. It's almost a month of back and forth and I still am not sure when I will be receiving my refund. I regret ever approaching this business for their services