eM
edgar M

1 reviews | Active since Oct 2016

03 Apr 2018, 11:58

Unprofessional *********** service

WebAfrica has caused downtime to my business for the past 4 days. They have made changes to my router without my permission and I no longer have internet access. The impact is huge as I am on a critical project that requires software deploys to offsite server via VPN. My VPN access is via router to WebAfrica. They have promised that this will be fixed by Saurday and I am still waiting. THis is really pathetic service.

0
Replies (1)
Webafrica
Webafrica's reply03 Apr 2018, 13:01
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica