Unprofessional, ***********, Disappointing service

I called Web Africa, after holding on for 30 minutes for an agent to assist as their website did not allow me to change my credit card details. She then asked me to provide her with my card details which I did then she asked for my CCV number and I ask her why would she ask for that, can I not just dial it over the phone. She says that they don't have that option. She then says well then try the website again.

I then logged a ticket for the internet speed and some charges that I noticed on my statement. I took a contract that was 100mbps upload and 100mbps download, unthrottled and uncapped. I now notice that my speed is so slow (I work from home and this has hindered my productivity) my contract statement says my contract is "FUP", Firstly I was never advised that the HELL is FUP and why is my service so slow.

I need answers as to why my service is so slow and why was my ticket closed as I never received any feedback from Web Africa.

I have been bragging about the excellent service and now I am highly disappointed in their service now as I have egg on my face as all my friends that changed their contract to Web Africa are no w complaining..