Unprofessional & delayed customer service!!!!!

Can someone PLEASE CALL ME FROM WEBAFRICA and not refer me to a live chat agent every time I malle contact with them via Whatsapp???? This is sooo frustrating as we have already paid all outstanding reconnection fees, we need the internet line to be up and running so I can work from home!!! Please contact my myself on *** or my husband on ***, who is the main account holder.