Unprofessional and Unstructured Service

After religiously paying my Fiber for a year. I'm advised that I owe the company +R1000.00 for a router never received. The legal department can't explain nor can the consultants why I'm sitting without Fiber. For 5 hours I have been sitting on a WhatsApp Chat without a solution. The agents responds are vague and inconsistent. Webafrica's customer services via Whatsapp only should be reviewed by Financial Services Boards as there is Zero service there while customers are paying money.