Unprofessional and unhelpful service

I will be giving this company 0 starts as they are absolutely not helpful do not want any fibre account with them. I wa son there website and filled out a form. After the form was filled dout they said I would receive an email letting me know what I need to do next to activate my account. No email received but I got a sms from web africa saying my account is activated?????? They didn't evens set up a direct debit date but my account is active???? This was two days ago I cobtacted them last night to ask them to cancel whatever requests they have for me as soon as I got this sms. They got back to me only to 11 this morning telling me it wa sold request. Afterwards took my ID number and checked again found active request and said I can't cancel cancelations take 20 calender days to cancel as router was already dispatched I advised them I won't be signing for delivery of any router and to cancel my request still they say they can't. Bare in mind I haven't been connected yet. I havent signed for any router. I just don't want fibre I didn't realize filling out that form was a contract I was signing because it didn't say I'm signing into a contract with them. I told the agent I wnat it cancelled or I'll report them on Hello Peter they said they will get a manager to call me back. Cancel whatever requests u have for me and that's the end of it. Why are they making this so difficult. I don't not want fibre it was just an enquiry. They are not helping me at all with this I wnat it cancelled now