*, unprofessional and *** technicians

Item: Webafrica
Rating: 2
Author: Mathabo E

***********, unprofessional and ************* technicians. Logging a fault with Webafrica/Vuma is a very painful experience. You either unable to get anyone online to assist you or the agents just go mute. I’ve been without service since last week Wednesday and 3 technicians came out and none of them resolved the issue. One technician came in the morning, disconnected the wires on my router and said he’ll come back in 2hrs but he never returned. I am still without a connection 10 days later so I’ve resorted to another service provider. The actual WIFI isn’t a problem but as soon as you have an issue with either the signal or connection or a technical fault…you get 0 help and you get sent from pillar to post

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Replies (1)

Webafrica's replyOfficial

05 Jun 2026, 15:23

Hi Mathabo, We can understand why you've reached this point. Being without service for 10 days, having multiple technician visits without a resolution, and then being left disconnected after a technician visit would be incredibly frustrating. On top of that, struggling to get consistent updates or assistance only adds to the experience you've described. We'd like to take a closer look at what happened with the fault and the technician visits. Please send us a private message with your account details so we can review the fault history, investigate the handling of the case, and provide further assistance. Warm regards,
Webafrica Crew

Webafrica's reply05 Jun 2026, 15:23

Official