Unprofessional and no Customer Service

Webafrica communications sucks. I have internet with them. I changed from lte to wifi. The installation was done i was online and the first month payment went off correctly. The second month i get debited for over 2600. When i rejected the debit than i was told that i had to return the rooter. This is where my problem started. No where was i told that i needed to return the rooter. So i returned the rooter and i was credited. I than went in to the website to try and make the payment for my normal monthly amount and i was not able to as it requested me to still make the 2600 payment after returning the rooter. I than tried calling webafrica and was automatically referred to a whatsapp line. I than started the concersation than on whatsap and today is the 7th of October and i statred the conversation in September and i am without internet as my account got cancelled with vumatell who is the internet provider.on the 1st of October they debited my account and it was successful and my account showed zero and active on their site. On the first of october i tried to get my internet connected and no luck till today being the 7th October. I have sent an e mail to the complaints department and their reply via e mail was i should go on to the whatsap number. They claim that the whatsap works and you get helped within 15min. I have been on this whatsap nimber everyday since srptember. Some days i wait for an hour to be helped just to get an agent that cant help me and logs a call back. I am still waiting on a call back. I have paid for internet for October and have not had any since the 1st October. So webafrica you guys are so unprofessional and really do not care about your clients. I have really had it with such terrible service. They expect you to pay and they can not deliver. The fact that no one calls you back or you not able to speak to anyone telephonically is really bad. I find that some of their agents have such bad attitudes and just close your chat when it suits them. Sorry but you guys really have no customer service at all.