AM
Ashley M
1 reviews | Active since Mar 2023
02 Jun 2026, 08:40
Unprofessional
I spoke to Refilwe who was very rude and unprofessional. Firstly she kept me on the line for 12min without checking in or responding to me. Then when she eventually responded, she was very vague and unhelpful. She then told me there was no manager on site when I asked to talk to one.
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Replies (1)
Webafrica's replyOfficial
02 Jun 2026, 10:40Hi Ashley,
Thank you for bringing this to our attention. We understand how disappointing it is to feel that an interaction with a consultant was rude or unprofessional. Being placed on hold without updates, receiving unclear assistance, and not being able to escalate to a manager is not the experience we want for our clients, and it’s completely understandable that this left you frustrated.
This type of interaction falls short of the service standards we strive to deliver. The matter will be reviewed internally, including the conduct and handling of the chat, to ensure it is addressed appropriately and improvements are made where needed.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue, and we’ll make sure the right team steps in to assist you.
Warm regards,
Webafrica Crew
Thank you for bringing this to our attention. We understand how disappointing it is to feel that an interaction with a consultant was rude or unprofessional. Being placed on hold without updates, receiving unclear assistance, and not being able to escalate to a manager is not the experience we want for our clients, and it’s completely understandable that this left you frustrated.
This type of interaction falls short of the service standards we strive to deliver. The matter will be reviewed internally, including the conduct and handling of the chat, to ensure it is addressed appropriately and improvements are made where needed.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue, and we’ll make sure the right team steps in to assist you.
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 10:40
Official
Hi Ashley,
Thank you for bringing this to our attention. We understand how disappointing it is to feel that an interaction with a consultant was rude or unprofessional. Being placed on hold without updates, receiving unclear assistance, and not being able to escalate to a manager is not the experience we want for our clients, and it’s completely understandable that this left you frustrated.
This type of interaction falls short of the service standards we strive to deliver. The matter will be reviewed internally, including the conduct and handling of the chat, to ensure it is addressed appropriately and improvements are made where needed.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue, and we’ll make sure the right team steps in to assist you.
Warm regards,
Webafrica Crew
Thank you for bringing this to our attention. We understand how disappointing it is to feel that an interaction with a consultant was rude or unprofessional. Being placed on hold without updates, receiving unclear assistance, and not being able to escalate to a manager is not the experience we want for our clients, and it’s completely understandable that this left you frustrated.
This type of interaction falls short of the service standards we strive to deliver. The matter will be reviewed internally, including the conduct and handling of the chat, to ensure it is addressed appropriately and improvements are made where needed.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue, and we’ll make sure the right team steps in to assist you.
Warm regards,
Webafrica Crew