Unjustified Disconnection, Unexplained Charges & Refund Conditional on Router Return

My internet service was terminated without a clear explanation. When I contacted Webafrica, I was instructed to pay R249 to have my service reconnected. No explanation was provided for this charge. I made the payment, yet my service was not restored.

I am now being told to pay an additional R439, with different agents giving conflicting reasons — some claim non-payment, others provide no clarity at all. I am being sent from pillar to post.

I have now been informed that I will only receive a refund if I return the router, yet Webafrica refuses to provide written confirmation guaranteeing the refund, the amount, or the timeline. This places me at risk of returning their equipment with no assurance of reimbur*****t.

This conduct is unfair, misleading, and unacceptable. I am requesting a full written explanation, confirmation of refund terms, and resolution without further unjustified charges.