Unhappy service with Webafrica

Hello Peter please can you inervieve,I gave a problem with Webafrica..They took money from my account via online without my consent till today I'm still trying to get my money back.Last month I made an arrangement to pay my account manually which I honored and they received my payment.After receiving my payment they suspended my service coz as per their system I never paid.They received my manual payment and again tried to debit my account on the very same day . Now I told them to come get their modem and router .They want me now to pay R1725 for reconnection and if I cancel my service with them they still want to charge me R1725 plus R999 for their router which I refuse .Clearly none of them knows what is happening in their company and no one from their management even attempted to get in touch with me.. Please Hello Peter can you investigate Webafrica