CN-H
Claudia Naidoo - Hedley
1 reviews | Active since Jun 2022
01 Jun 2026, 17:25
Unhappy Service from webAfrica
Vumatel terminated my services without any communication. Ive been pending 3 days for an agent to contact me to explain why my account was terminated and why does the notes on the system say the account was not paid. Ive never experienced unprofessional services from Web Africa.
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
02 Jun 2026, 08:51Hi Claudia,
Thank you for reaching out and for explaining what has happened on your account. We understand how frustrating and concerning it is to have your service terminated unexpectedly, especially when the notes reflect a payment issue that does not align with your expectations. Getting your connection restored quickly and having clear billing visibility is important, and this is not the experience we want for our clients. We can see that there are currently credits pending on your account, and these need to be finalised before a recapture or reconnection can be processed. To resolve this, the matter has been escalated to the Finance Team with urgency, requesting that they prioritise the credit review and ensure it is completed without further delay. They have also been asked to notify you via email as soon as the credits have been processed and confirmed.
Once the credits have been approved and reflected, you’re welcome to reach out to us so we can arrange the reconnection promptly and get your service restored.
Warm regards,
Webafrica Crew
Thank you for reaching out and for explaining what has happened on your account. We understand how frustrating and concerning it is to have your service terminated unexpectedly, especially when the notes reflect a payment issue that does not align with your expectations. Getting your connection restored quickly and having clear billing visibility is important, and this is not the experience we want for our clients. We can see that there are currently credits pending on your account, and these need to be finalised before a recapture or reconnection can be processed. To resolve this, the matter has been escalated to the Finance Team with urgency, requesting that they prioritise the credit review and ensure it is completed without further delay. They have also been asked to notify you via email as soon as the credits have been processed and confirmed.
Once the credits have been approved and reflected, you’re welcome to reach out to us so we can arrange the reconnection promptly and get your service restored.
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 08:51
Official
Hi Claudia,
Thank you for reaching out and for explaining what has happened on your account. We understand how frustrating and concerning it is to have your service terminated unexpectedly, especially when the notes reflect a payment issue that does not align with your expectations. Getting your connection restored quickly and having clear billing visibility is important, and this is not the experience we want for our clients. We can see that there are currently credits pending on your account, and these need to be finalised before a recapture or reconnection can be processed. To resolve this, the matter has been escalated to the Finance Team with urgency, requesting that they prioritise the credit review and ensure it is completed without further delay. They have also been asked to notify you via email as soon as the credits have been processed and confirmed.
Once the credits have been approved and reflected, you’re welcome to reach out to us so we can arrange the reconnection promptly and get your service restored.
Warm regards,
Webafrica Crew
Thank you for reaching out and for explaining what has happened on your account. We understand how frustrating and concerning it is to have your service terminated unexpectedly, especially when the notes reflect a payment issue that does not align with your expectations. Getting your connection restored quickly and having clear billing visibility is important, and this is not the experience we want for our clients. We can see that there are currently credits pending on your account, and these need to be finalised before a recapture or reconnection can be processed. To resolve this, the matter has been escalated to the Finance Team with urgency, requesting that they prioritise the credit review and ensure it is completed without further delay. They have also been asked to notify you via email as soon as the credits have been processed and confirmed.
Once the credits have been approved and reflected, you’re welcome to reach out to us so we can arrange the reconnection promptly and get your service restored.
Warm regards,
Webafrica Crew