Unhappy loyal client

Been a client of theirs for a very long time and even referred people to them. had the worst experience with them lately. we recently moved homes and requested our line to be moved. was a terrible experience in moving the line first the line got cancelled before it had to be then they sent a sub contractor's subcontractor to come and install of which the technicians was rude and arrogant. after VUMATEL being down in our area we noticed how terribly the guys did the installation outside our yard. now seems like someone janked on our cable on the outside and it is taking Webafrica more than 2 days to get someone to fix it. the customer support whatsapp line is a bunch of doodoo as you can never get any support. we have been without internet for 4 days now and been on their case (CEO level) to get it sorted and nothing but end of the month they want payment for the days which we are down.