ZZ
Zama Z
1 reviews | Active since May 2026
26 May 2026, 17:19
Unhappy customers
I was charged twice for my WiFi last year June, I have been going back and fourth with webafrica for almost a year now, I even asked if they could use the money for the next month instead of refunding me but with no avail. I am extremely unsatisfied with their customer service agents because they are not very helpful, I am always told the money will be refunded in 21 days but I have come to realize that they are not telling the truth. They blatantly lie to their customers and R439 is a lot of money in this economy.
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
27 May 2026, 09:08Hi Zama,
We can completely understand why this has become so frustrating, especially after following up for such a long time without a clear resolution. Being charged twice and then having to repeatedly chase feedback over many months would leave anyone feeling disappointed and let down, particularly when you’ve already tried to find a practical alternative by requesting the amount be allocated to a future invoice.
This is certainly not the experience we want you to have, and your concerns around the delayed refund process and communication are important. To allow the team to properly investigate the duplicate charge history and review the previous refund requests in detail, please send us a direct message with your account details, contact number, and any relevant payment references or proof of payment if available. This will help us verify everything securely and ensure the matter is reviewed thoroughly.
We appreciate you bringing this to our attention and would value the opportunity to assist further.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply27 May 2026, 09:08
Official
Hi Zama,
We can completely understand why this has become so frustrating, especially after following up for such a long time without a clear resolution. Being charged twice and then having to repeatedly chase feedback over many months would leave anyone feeling disappointed and let down, particularly when you’ve already tried to find a practical alternative by requesting the amount be allocated to a future invoice.
This is certainly not the experience we want you to have, and your concerns around the delayed refund process and communication are important. To allow the team to properly investigate the duplicate charge history and review the previous refund requests in detail, please send us a direct message with your account details, contact number, and any relevant payment references or proof of payment if available. This will help us verify everything securely and ensure the matter is reviewed thoroughly.
We appreciate you bringing this to our attention and would value the opportunity to assist further.
Warm regards,
Webafrica Crew
Webafrica Crew